Privacy & policy

PRIVACY POLICY

As part of our mission to spread good solutions, we want you to share the things that matter to you most with your friends, family and anyone else around you. It’s important to us that you feel comfortable and trust us with your information when you use the Memo App services (the "Services"). Please take a few minutes to read this Privacy Policy, so that you understand what information we collect, what we do with it and why.

In general, we only collect information that allows us to provide you with our best Services. This includes, for example, simple tasks like allowing advertisers to find their targeted audience by information you choose to show. It also helps us to keep our Services clear of fraud and Spam, and it allows us to get a unique understanding of what additional services may be useful to you, and all other purposes set out in this policy below.

Starting with Memo App 1.0, all of Memo App's core features are secured with end-to-end encryption: Memo App, Cash withdrawal and Amount transfer. This means that the encryption keys are stored only on the clients' devices and no one, not even Memo App itself, has access to them. To learn more about Memo App Encryption, follow this link: http://www.memoapp.us.

Scope and consent

Before you start watching videos, it’s important you understand that by using our Services, you give us consent to collect, use, disclose, and retain your personal information and other information but we will never miss use the content you are sharing privately. You can be sure that we will only use your information as described in this Policy.

By using the Service, you are also agreeing to our Terms of Use. Please make sure you read and agree with our Terms of Use if you want to use Memo App.

Information we collect

First of all, we want you to be assured that we do not miss use the content of your account messages, transactions, and/or personal information you provided via Memo App and we store the transactions and information for reporting purpose. We collect the minimum information required to achieve the purposes set out in this Policy (see below), and you have the ability to limit such collection, as specified below under "Your Choices":

(a) Registration and Account Information: When you use our various Services you voluntarily give us personal information (e.g., number, email, occupation, location, gender and, when necessary, billing information) and you are not anonymous to us. That means your Name, Gender, Age, location and occupation (if you choose to provide them) will be visible to advertisers for targeting their specific audience. When you install the Memo App App, you’ll also be asked to allow us access to share your Name, Age, occupation, City, State, and Country with advertisers.

(b) Additional Information: We may collect additional information if you access our App through a specific device (e.g. your mobile device’s unique identifier; information about your device’s operating system, your browser, browser or operating system language; your wireless network, and your mobile carrier). We may also collect your WPS location data – you can choose whether to allow this by changing your geolocation tracking settings.

Specific Accounts – Memo App ID

Memo App ID Registration: A Memo App ID allows you to connect to your Memo App account from different devices, using your ID and password only. If you want us to create a Memo App ID for you, we will use information you provided in the registration process (e.g., name, email, password, phone number), as well as your IP address to do so.

Uses and Retention: The information we collect from you ensures you can use the Memo App Service and can be contacted on Memo App. Your information is retained for as long as it is needed and helps us in our mission to constantly improve our Services and provide you with new experiences. As part of this mission, we may use your information for the following purposes:

(a) Make our service available: We use your Registration and Account information to (i) register you for the App and create your User Account for Memo App; (ii) create your profile and make it visible; (iii) process your payments; (iv) create your Memo App ID; (v) provide customer service, give you information about your account, and respond to your requests; (vi) personalize your experience by providing content (such as award) on the Service, including targeted advertising of Memo App services and other 3rd party services that we believe may be of most interest to you; (vii) improve the Service, including awards provided by our Service, and make it a safer, efficient, and customized experience; (viii) indicate which of your contacts is already a Memo App user and notify you when your contacts become active on the Service.

(b) Improve our Services: We use transaction log information and usage information (as described above) to better understand network behavior and trends (numbers of videos and transactions made by users, typical destinations, volume credit, network type, etc.), detect potential outages and technical issues (this helps us notice things like a drop in transaction volume in a certain geography, a transfer in balance volume, a change in typical networks, etc.) to improve our Services. We may look into a specific transaction log in response to a customer support request. We maintain a transaction log information for only as long as is needed for business and/or legal purposes. We use aggregate information about our users and non-personal information to analyze our Services and user behavior and prepare aggregated reports.

(c) Provide Interesting Offerings to You: As part of our Services Memo App may use your information to send you message notifications about offerings from our Services or from third parties (if you agreed on Memo App or elsewhere to receive information from that third party), which we believe you would find interesting. We may also use WPS location data to provide location-based offerings to you from our Service or third-party advertising. You will be asked to allow the use of your location data before Memo App provides such offerings, and you may also adjust your account preferences to disable the use of your location data at any time.

(d) Process Your Payments: We may use your Information to process your payments for our Services through a third-party service provider and, on an aggregate basis to determine charges for our carriers and other service providers.

(e) Prevent Fraud & Spam; enforcement of law: We may use your information to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, protect our trademarks and enforce our Terms of Use. This may include URLs included in messages, which were reported as SPAM by other Users. We may use your information and transaction log information to comply with applicable laws.

(f) Communicate with You: We may use your information to contact you (via message or other means) to maintain the App, including your Memo App User Account, to comply with your stated communication preferences or to provide updates about other Memo App services.

Unless otherwise specified, we retain information as long as it is necessary and relevant for us to achieve the purposes referred to above or to enable us to comply with our legal data protection retention obligations. You consent to our retention of your video viewing tracking data for as long as permissible under applicable law – up to one year after you close your account or otherwise withdraw consent for video tracking.

Disclosure: We want you to know that we do not sell your personal information. We only share limited to only Name, Gender, occupation, City, state and country information with third parties outside of Memo App, for the purposes listed above, in the following circumstances:

(a) The Memo App Corporate Family: We may share the limited information we collect about you with the Memo App corporate family, including our parent company, App Tribe Technologies. (To learn more about App Tribe Technology., which is a publicly traded company in Afghanistan, please follow this link: www.memoapp.us/dataprivacy), and its and our affiliates and subsidiaries. The information may be disclosed to: (i) provide joint content and our services (e.g., registration, coordination of membership accounts between the Memo App corporate family, transactions, analytics and customer support); (ii) help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches.

(b) App Providers and Other Third-Parties: We may disclose your information to service providers and other third-parties under contract who help with providing you our Services (such as, but not limited to, fraud and spam investigations, payment processing, site analytics and operations, providing special partnership features in our service, advertising – either on an aggregate non identifiable basis, or using unique identifier which can't trace back to you). They are required to secure the data they receive, so that your personal information is guarded.

(c) Other Entities with Your Consent: We may disclose your information to other third- parties to whom you explicitly ask us to send your information within the use of integrated services (or about whom you are otherwise explicitly notified and consent to when using a specific service). On the Service, you may have opportunities to express interest in or register for other services. If you do, we will provide information about you to those third-parties, or parties working on their behalf, to implement your request. The transferred data will be governed by third party’s privacy policy.

(d) Legal and Law Enforcement: We may disclose your information to law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any other Memo App user to legal liability.

(e) Change of Control – New Owners: We may share your information with another business entity, if we plan to merge with or be acquired by that business, or are involved in a transaction with similar financial effect. In such a situation we would make reasonable efforts to request that the new combined entity or other structure follow this Policy with respect to your personal information. If your personal information was intended to be used differently, we would ask the new entity to provide you with prior notice.

Your Choices

We want you to have control over how you communicate. That’s why, for example, we allow you to transfer amounts to other accounts (it will affect your account immediately when you use our cash withdraw service). How cool is that? You can also control your privacy settings within the App. You can choose not to share your photo, opt not to receive location-based messages along with many other additional options, which are available within the app.

Every now and then, Memo App may send you notifications about administration and operation of the Service (for example, about your transactions, policy changes, technical issues, etc.). We may also send notifications about offers by Memo App or third parties, that we think may be of interest to you. If you do not wish to receive such notifications, you may adjust your system settings to decline them (if you're using iOS systems) or opt-out at any time from receiving further notifications by not using our service.

Cookies and Tracking Technologies

When you visit the App and/or our Website, we and our business partners may use cookies and other tracking technologies for a variety of purposes. These help to enhance your online experience, for example, by remembering your log-in status and viewing preferences from a previous use of our App when you return later. If you block cookies and tracking technologies, you may not be able to access certain portions of our App. You may browse our site without telling us who you are, and we will obtain information about your computer or device (e.g., IP addresses) for the purpose of monitoring and improving our site and Services.

Here are a few additional important things you should know about our use of tracking technologies (e.g., cookies, HTML-5 stored technologies):

• We ask for your prior consent to use cookies and tracking technologies policies when you join the App
• We offer certain features that are available only through the use of tracking technologies.
• We use both session and persistent tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e. they remain on your computer until you delete them) or temporary (i.e. they last only until you close your browser, or until you exit the App). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of the App and Website. We suggest you refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.
• We encode and protect the tracking technologies that Memo App sets so that only we can interpret the information stored in them.
• You may come across tracking technologies/cookies from our third-party service providers that we have allowed on our App to assist us with various aspects of our App operations and services, such as Google Analytics.
• You also may encounter tracking technologies from third-parties on certain pages of websites that we do not control and have not authorized. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)

For more information about the use of cookies and similar technology on our App, please take a look at our Cookies and Tracking Technologies Policy.

Accessing, Reviewing, and Changing Your Personal Information

As a registered member, you can review and change personal information at any time by accessing your account on the website. Please be sure to update your personal information promptly if it changes or becomes inaccurate. We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze, or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law. Likewise, if your account or membership is terminated or suspended, we may maintain some information to prevent you from re-registering.

Security

We know that security is important to our users and we care about the security of your information. We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use include firewalls, data encryption, physical access controls to our data centers and information access authorization controls. We need your help too: it is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third-parties.

Children’s Privacy

Our Services are not intended for children under the age of 18. Therefore, we do not knowingly collect personal information via our websites, applications, services, or tools from anyone under 18.

Updates to this Policy

From time to time, as our services evolve, we may update this Policy. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the App. Please check the App frequently for updates.

Contact Us

If you still have questions about our privacy policy, please feel free to send us an email to info@memoapp.us or use the contact us form on the website. www.memoapp.us

In the event you read this Privacy Policy in any language other than English, you agree that in the event of any discrepancies, the English version shall prevail.